Terms & Conditions

Welcome to Canan Koska.

By using our website, purchasing our products, or interacting with our services, you’re agreeing to the terms outlined here. We’ve written everything in a straightforward way so you can understand what you’re agreeing to, without the usual heavy legal language.

1. Using Our Website

You’re welcome to browse, shop, and enjoy our content. By using the site, you agree to:

Provide accurate information when making an account or placing an order
Use the website responsibly and lawfully
Do not attempt to interfere with our site’s functionality or security

All content on this site, products, images, descriptions, and branding belong to Canan Koska and are protected by copyright laws. Please don’t copy or reuse it without permission.

2. Product Information

We do our best to describe our products accurately.

However:

Colors, packaging, and details may appear slightly different depending on your screen
Product availability may change without notice
We reserve the right to modify, update, or discontinue products at any time

If something feels unclear, just reach out, we’re happy to help.

3. Pricing & Payments

All prices on the site are shown in USD unless otherwise noted.

We reserve the right to:

Update prices without prior notice
Correct errors or inaccuracies (including pricing errors)
Cancel or adjust orders impacted by incorrect information

Payments are processed securely through trusted third-party providers. We never store your full payment details.

4. Shipping & Delivery

When you place an order:

Shipping times are estimates and may vary depending on your location
Delays caused by the carrier or customs are outside of our control

If your order arrives damaged, incorrect, or with missing items, please contact us within 48 hours so we can fix it.

You can find full details in our Shipping Policy (if you have one, I can help write it too).

5. Returns & Refunds

Our full return and refund policy is available on the dedicated Refund & Return Policy page.

In short:

Damaged or incorrect items are eligible for return or replacement
Consumable items (coffee, matcha, powders) can only be returned if unopened
Refunds are issued back to the original payment method

For return help, contact us atinfo@canankoska.com

6. Accounts & Security

If you create an account:

Keep your login details confidential
You’re responsible for any activity that occurs under your account

If you notice any suspicious activity, please notify us immediately.

7. Your Privacy

Your privacy matters to us.

All personal information is handled according to our Privacy Policy, which explains:

What we collect
Why do we collect it
How we protect your data
Your rights under GDPR/CCPA

You can read the full policy anytime on our Privacy Policy page.

8. Third-Party Links

Our website may contain links to other sites (such as Amazon or social media).

We’re not responsible for:

Their content
Their privacy practices
Their terms or policies

We recommend reviewing their information before interacting with them.

9. Limitation of Liability

To the fullest extent permitted by law, Canan Koska is not responsible for:

Losses caused by misuse of our website or products
Delays or issues caused by shipping carriers
Errors outside of our reasonable control

We always strive to provide high-quality products and a smooth shopping experience, but some things may be beyond our control.

10. Changes to These Terms & Conditions

We may update these Terms & Conditions occasionally to reflect:

Legal changes
Website updates
Business improvements

When we do, the updated date at the top will change. Continued use of the site means you accept the new terms.

11. Contact Us

If you have questions or need support about anything in these Terms, we’re here to help.|

Email: info@canankoska.com

Phone: +13468187280

Address: 21629 Crestbrook Cove Dr Katy TX USA 77449

We’re grateful you chose Canan Koska, and we’re committed to giving you a trustworthy, seamless experience from the first click to the last sip.